How you receive your cut parts — collection from our London workshop or a delivery arranged individually for your order — and what to do if something arrives damaged.
Collection is free from our workshop at Unit 4 Park Royal, London NW10 7LW. We will email you when your order is ready, together with collection hours. Please bring your order number. Larger orders are stacked on the bench ready to load — let us know in advance if you need a hand loading.
Delivery is arranged individually after your order is confirmed. Cut board orders vary enormously in size and weight, so we don’t publish a flat rate — once we have your cutting list and postcode we will contact you with a delivery price and a proposed date before anything is charged.
Deliveries are kerbside unless agreed otherwise. Please make sure someone is available to receive and check the goods at the agreed time.
Inspect your parts on arrival. Any damage or shortage must be reported within 48 hours of receipt to contact@woodartjoinery.com, ideally with photos of the damaged parts and packaging. We will re-cut or refund the affected parts. Claims raised after 48 hours may not be accepted, as we cannot verify when the damage occurred.
Every order is cut to your specification, so custom-cut parts cannot be returned unless they are faulty, damaged or do not match the confirmed specification — see our Terms & Conditions for the legal detail (Consumer Contracts Regulations 2013, regulation 28(1)(b)). Your statutory rights under the Consumer Rights Act 2015 are unaffected: faulty goods will be re-cut, replaced or refunded.
Ordered the wrong size? Contact us as soon as possible — if cutting has not started we can amend or cancel the order free of charge.
Last updated: June 2026. Questions about a specific delivery? Email contact@woodartjoinery.comor call 020 3343 9040.